Frequently Asked Questions

Once you have found the product you want, it’s time to place your order! Follow the way:

1. Select item with size and color

2. Add to Cart Button

3. Make payment

Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete.

All items sold on DWOIR are delivered through courier. You will be provided a Tracking ID for your order through email. You may also track the status of your order on our website with the help of the Order ID provided to you at the time of order placement.

You can cancel your order on the same day you placed order. Once order is shipped you would not be able to cancel your order.

Order delivery takes up to 3-5 days. Orders are processed before 4 PM on a working day and are generally scheduled for delivery the following working day.

  • PayPal
  • Stripes
  • Shopify pay
  • All major credit companies

Typically, we will indicate shipping charges separately as part of the order. The final payment amount charged will include shipping charges.

DWOIR currently ships worldwide. Duties and fees are the responsibility of the recipient.

It may take up to 14 working days to deliver international orders.

No. There will be no payment of import tax on the DWOIR website; however, you-as the customer-are the importer of record, and you MUST comply with all rules and regulations of your destination country. Orders shipped outside of the United States may be subject to import tax, which are levied once a shipment reaches the destination country.

Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.

Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Federal Trade Commission (FTC) and the Jewelry Vigilance Committee.

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you.